Updating the lync 2016 address book
Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.
And since this website’s main focus is on Outlook, it makes sense to start with Outlook as well ;-).
When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.
For me, new colleagues are not showing up and the contact pictures aren’t displaying either.
If the update mechanism appears to be broken for you, it could be because of a corruption in your OAB or in your mail profile.
In that case, you can completely reset it by deleting the files making up the OAB or by recreating your mail profile.
When you have multiple Exchange accounts configured, you’ll find a folder for each account that you have.
The quickest and most thorough method is to simply rename the If you are still having issues with your OAB afterwards or if the files aren’t being recreated after a manual update, it is very likely that your OAB issues are rooted deeper in your mail profile.